Terms & Conditions

Last Updated: 01 August 2026

Welcome to ACE Travel Solutions.

These Terms & Conditions ("Terms", "Terms & Conditions", or "Agreement") govern your use of the ACE Travel Solutions website and the travel-related services, tour packages, quotations, bookings, and other services provided by ACE Travel Solutions ("ACE Travel Solutions", "we", "us", or "our").

By accessing our website, submitting an enquiry, requesting a quotation, making a booking, making a payment, or using any service provided by ACE Travel Solutions, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms, please do not use our website or services.

1. About ACE Travel Solutions

ACE Travel Solutions is a travel and tour management company based in Siliguri, West Bengal, India.

We specialize in customized travel experiences covering destinations including:

Sikkim
Darjeeling
Dooars
Bhutan
Assam
Arunachal Pradesh
Meghalaya
Other destinations and travel services offered by us from time to time

Our services may include travel planning, accommodation arrangements, transportation, sightseeing arrangements, customized itineraries, tour packages, and coordination with local travel service providers.

Business Name: ACE Travel Solutions
Registered / Office Address: Gurung Busty, Near Kalimandir Road, Ward 12, Pradhan Nagar, Siliguri, West Bengal 734001, India
Website: https://acetravelsolutions.in
Email: acetravelsolutions@gmail.com
Phone: +91 62965 47369

2. Scope of Our Services

ACE Travel Solutions provides travel planning and tour management services based on the requirements communicated by the customer.

Depending on the selected package or customized itinerary, services may include:

Hotel or resort accommodation;
Private vehicle transportation;
Airport or railway station transfers;
Local sightseeing;
Tour itinerary planning;
Travel assistance;
Permit assistance where applicable;
Local travel coordination;
Activity arrangements;
Other travel-related services specifically mentioned in the quotation or booking confirmation.

The exact services included in your booking will be determined by the final quotation, itinerary, inclusions, exclusions, and booking confirmation provided by ACE Travel Solutions.

3. Tour Packages and Customized Itineraries

Our website may display sample tour packages, suggested itineraries, destinations, sightseeing points, hotel categories, durations, and indicative information.

These may be customized based on:

Travel dates;
Number of travelers;
Destination availability;
Hotel availability;
Vehicle availability;
Customer preferences;
Budget;
Seasonal conditions;
Government regulations;
Local operating conditions.

A website package or sample itinerary does not automatically constitute a confirmed booking.

The final itinerary and inclusions will be confirmed only after the customer accepts the applicable quotation and completes the required booking process.

4. Enquiry and Quotation

Submitting an enquiry through our website, Meta Lead Ads, social media, WhatsApp, phone, email, or any other channel does not constitute a confirmed booking.

After receiving an enquiry, ACE Travel Solutions may contact the customer to understand:

Travel dates;
Destination requirements;
Number of travelers;
Hotel preferences;
Vehicle requirements;
Budget;
Sightseeing preferences;
Other relevant travel requirements.

Based on the information provided, we may issue a quotation.

A quotation may be valid only for the period specified by ACE Travel Solutions or until the availability of the quoted services changes.

5. Pricing

All prices displayed on our website may be indicative unless specifically stated as confirmed or fixed.

Travel prices may change due to:

Hotel availability;
Seasonal demand;
Transportation costs;
Fuel prices;
Government taxes;
Permit charges;
Entry fees;
Supplier pricing;
Government regulations;
Currency fluctuations where applicable;
Changes requested by the customer.

The final applicable price will be the price communicated in the accepted quotation or booking confirmation.

Unless expressly stated otherwise, the quotation will specify which taxes, fees, permits, entry charges, activities, meals, transportation, and other services are included or excluded.

6. Booking Confirmation

A booking will be considered confirmed only after:

The customer accepts the applicable quotation;
The required booking amount or advance payment is received;
Required customer information and documents are provided;
ACE Travel Solutions confirms the booking.

Payment of an advance amount does not automatically guarantee availability of every service until confirmation is provided by ACE Travel Solutions.

7. Customer Information

Customers are responsible for providing accurate information required for booking and travel arrangements.

This may include:

Full name;
Contact number;
Email address;
Number of travelers;
Travel dates;
Identification details where required;
Passport details where applicable;
Other information required by hotels, transport providers, government authorities, or travel partners.

ACE Travel Solutions is not responsible for losses, additional charges, denied services, or booking issues resulting from incorrect, incomplete, or late information provided by the customer.

8. Identification and Travel Documents

Customers are responsible for carrying valid travel documents required for their journey.

Depending on the destination and travel requirements, these may include:

Government-issued identity documents;
Passport;
Visa;
Permits;
Entry documents;
Travel authorization;
Other documents required by the relevant authorities.

For international destinations such as Bhutan, customers are responsible for complying with applicable immigration, entry, passport, permit, and government requirements.

ACE Travel Solutions may assist with travel documentation where such assistance is included in the selected service.

However, final approval or issuance of any government document remains subject to the relevant authority.

9. Permits and Government Regulations

Certain destinations may require permits, entry permissions, registrations, or other government approvals.

This may apply particularly to certain areas of:

Sikkim;
Arunachal Pradesh;
Bhutan;
Other restricted or regulated destinations.

Permit availability and approval may depend on:

Government regulations;
Weather;
Local conditions;
Traveler eligibility;
Documentation;
Operational restrictions.

ACE Travel Solutions may assist customers with the applicable permit process where such assistance forms part of the service.

However, ACE Travel Solutions cannot guarantee government approval where the decision is controlled by a government authority.

Any applicable permit or government charges may be payable separately unless specifically included in the confirmed quotation.

10. Accommodation

Hotel and resort accommodation will be arranged according to the category and property specified in the accepted quotation or booking confirmation.

Hotel room availability is subject to supplier confirmation.

Hotel facilities, room views, room sizes, amenities, meal services, check-in times, and other facilities may vary by property.

Where a particular hotel becomes unavailable after booking, ACE Travel Solutions may provide an alternative property of a similar category, subject to availability and applicable conditions.

Any significant difference in price or category will be communicated to the customer where applicable.

11. Transportation

Transportation services are provided according to the vehicle type and itinerary specified in the booking confirmation.

Vehicle type may vary depending on:

Number of passengers;
Destination;
Road conditions;
Availability;
Local transportation regulations;
Travel route.

The vehicle may be used for the confirmed itinerary and sightseeing plan.

Additional sightseeing, route changes, extended usage, additional waiting time, or changes requested by the customer may result in additional charges.

12. Driver and Vehicle Conditions

Drivers are responsible for operating the assigned vehicle and following applicable road and transportation regulations.

Customers are expected to behave respectfully towards drivers and transportation staff.

Customers must not:

Damage the vehicle;
Engage in unlawful activities;
Carry prohibited items;
Overload the vehicle beyond permitted capacity;
Demand unsafe driving;
Require the driver to violate traffic or safety regulations.

ACE Travel Solutions reserves the right to refuse unsafe or unlawful requests.

13. Sightseeing and Attractions

Sightseeing mentioned in an itinerary is subject to:

Opening hours;
Weather conditions;
Local regulations;
Government restrictions;
Road conditions;
Availability;
Operational conditions.

ACE Travel Solutions cannot guarantee access to an attraction where access is controlled by a third party or government authority.

Entry tickets, activity charges, guide charges, safari charges, ropeway charges, boating charges, and other attraction-related fees will be included only where specifically mentioned in the confirmed quotation.

14. Wildlife Safaris and Activities

Wildlife safaris, adventure activities, boating, trekking, ropeways, and similar activities may be subject to separate booking and availability.

Examples include:

Kaziranga safari;
Gorumara safari;
Jaldapara safari;
Boating;
Water activities;
Adventure activities;
Trekking;
Ropeway rides.

Availability may depend on:

Forest department regulations;
Weather;
Government authorities;
Activity operators;
Operating schedules;
Customer eligibility.

ACE Travel Solutions does not guarantee availability of such activities unless explicitly confirmed.

15. Weather and Seasonal Conditions

Travel destinations, particularly Himalayan and Northeast Indian destinations, may experience unpredictable weather.

Weather conditions may affect:

Road travel;
Sightseeing;
Mountain passes;
Permits;
Safari operations;
Ferry services;
Flights;
Hotel operations;
Outdoor activities.

Examples include heavy rainfall, landslides, snowfall, fog, road closures, floods, storms, extreme temperatures, or other natural conditions.

Customer safety will remain a priority, and itinerary changes may be required where necessary.

16. Itinerary Changes

ACE Travel Solutions may recommend reasonable itinerary changes where required due to:

Weather;
Road conditions;
Government restrictions;
Permit issues;
Natural events;
Transport disruption;
Hotel availability;
Safety concerns;
Other circumstances beyond reasonable control.

Where practical, we will communicate material changes to the customer and attempt to provide a suitable alternative.

17. Customer-Requested Changes

Customers may request changes to their confirmed itinerary.

Such changes may include:

Changing hotels;
Adding or removing destinations;
Changing vehicle type;
Adding sightseeing;
Extending the trip;
Reducing the trip duration;
Changing travel dates.

Changes are subject to availability and may result in additional charges.

Any applicable cancellation or supplier charges may also apply.

18. Cancellation by Customer

If a customer cancels a confirmed booking, cancellation charges may apply depending on:

Date of cancellation;
Hotel cancellation policy;
Transportation cancellation policy;
Supplier terms;
Permit arrangements;
Activity bookings;
Destination-specific conditions;
Amount already paid.

The applicable cancellation and refund terms communicated in the booking confirmation or quotation will apply to the specific booking.

Where a supplier does not provide a refund, ACE Travel Solutions may be unable to provide a refund for that portion of the service.

19. Refunds

Where a refund is applicable, the refund amount will be determined after considering:

Amount paid;
Supplier cancellation charges;
Hotel cancellation charges;
Transportation charges;
Permit charges;
Activity charges;
Administrative or processing charges, where applicable;
Other non-refundable expenses.

Refund processing times may depend on the payment method and third-party supplier or payment provider.

20. Cancellation by ACE Travel Solutions

In exceptional circumstances, ACE Travel Solutions may cancel or substantially modify a service due to circumstances beyond our reasonable control.

Where this occurs, we will communicate the situation to the customer and, where reasonably possible, offer available alternatives or applicable refund options based on supplier terms.

ACE Travel Solutions will not be responsible for losses beyond the amount actually paid for the affected service where such losses arise from circumstances beyond our reasonable control, subject to applicable law.

21. Force Majeure

ACE Travel Solutions shall not be liable for failure, delay, cancellation, or modification of services caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters;
Earthquakes;
Landslides;
Floods;
Heavy snowfall;
Severe weather;
Pandemics or epidemics;
Government restrictions;
Civil unrest;
Strikes;
Road closures;
Border restrictions;
Political disturbances;
Transport disruptions;
Acts of terrorism;
War;
Changes in government regulations;
Other extraordinary events beyond reasonable control.

In such circumstances, we will make reasonable efforts to assist customers and coordinate available alternatives.

22. Travel Insurance

Travel insurance is recommended for all customers.

Depending on the destination and nature of the trip, insurance may cover risks such as:

Medical emergencies;
Trip cancellation;
Travel interruption;
Lost baggage;
Personal accident;
Emergency transportation;
Other covered risks.

Unless specifically stated in your booking, travel insurance is not included in the tour package.

Customers are responsible for arranging appropriate insurance coverage.

23. Personal Belongings

Customers are responsible for their personal belongings during the journey.

ACE Travel Solutions is not responsible for loss, theft, damage, or misplacement of:

Mobile phones;
Cameras;
Laptops;
Jewelry;
Cash;
Travel documents;
Baggage;
Other personal belongings.

Customers should take reasonable precautions and use hotel or transport security facilities where available.

24. Customer Conduct

Customers are expected to behave responsibly and respectfully throughout their journey.

Customers must comply with:

Local laws;
Hotel rules;
Transportation rules;
Government regulations;
Wildlife and forest regulations;
Safety instructions;
Instructions provided by authorized personnel.

ACE Travel Solutionsmay refuse service or assistance where a customer's conduct creates a serious safety, legal, or operational concern.

25. Health and Fitness

Customers are responsible for assessing their own physical fitness and health requirements before participating in travel activities.

Certain destinations may involve:

High altitude;
Long road journeys;
Walking;
Hiking;
Uneven terrain;
Cold weather;
Remote locations.

Customers should inform ACE Travel Solutions about relevant travel requirements where such information is necessary for planning the trip.

ACE Travel Solutions does not provide medical advice.

26. Website Information

We make reasonable efforts to keep information on our website accurate and current.

However, information regarding:

Prices;
Hotels;
Availability;
Attractions;
Operating hours;
Routes;
Government regulations;
Travel conditions;
Seasonal conditions

may change without prior notice.

Website content should therefore be considered general travel information unless specifically confirmed in writing as part of a customer's booking.

27. Third-Party Suppliers

ACE Travel Solutions may work with independent third-party suppliers including:

Hotels;
Resorts;
Transport operators;
Drivers;
Local travel partners;
Activity operators;
Guides;
Government-authorized service providers.

Such suppliers may have their own terms, policies, operating conditions, and cancellation rules.

Where applicable, customers agree to comply with the relevant supplier's rules.

28. Limitation of Liability

ACE Travel Solutions will make reasonable efforts to provide the services described in the confirmed booking.

However, we shall not be responsible for losses, delays, additional expenses, or service interruptions arising from circumstances outside our reasonable control or from the acts or omissions of independent third-party suppliers, subject to applicable law.

This may include circumstances involving:

Weather;
Road closures;
Government restrictions;
Supplier failures;
Transport delays;
Natural disasters;
Customer-provided incorrect information;
Customer misconduct;
Loss of personal belongings;
Changes imposed by authorities.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

29. Payments

Payments must be made through the payment method communicated or approved by ACE Travel Solutions.

Customers should retain payment confirmations and booking receipts.

A booking is not considered confirmed solely because a payment has been initiated. Confirmation is subject to successful receipt and verification of the applicable payment.

Any payment processing fees, bank charges, or third-party charges may apply where applicable.

30. Fraudulent or Unauthorized Transactions

ACE Travel Solutionsreserves the right to investigate transactions that appear fraudulent, unauthorized, suspicious, or inconsistent with the customer's provided information.

Where necessary, we may request additional verification before confirming or processing a booking.

31. Intellectual Property

All content available on the ACE Travel Solutions website, including:

Text;
Images;
Graphics;
Logos;
Branding;
Design elements;
Videos;
Icons;
Other original materials

may be owned by or licensed to ACE Travel Solutions and may be protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit website content without prior written permission.

32. Website Use

You agree not to use our website for:

Illegal activities;
Fraud;
Unauthorized access;
Data extraction or scraping intended to harm the website;
Introducing malicious software;
Attempting to compromise website security;
Misrepresenting your identity;
Interfering with website operations.

We reserve the right to restrict or terminate access where misuse is detected.

33. Privacy

Your use of our services and website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, process, and protect personal information.

Please review our Privacy Policy for complete information regarding data handling.

Privacy Policy: Read our Privacy Policy here

34. Data Deletion

Customers may request deletion of eligible personal information held by ACE Travel Solutions.

Requests can be made through our dedicated Data Deletion page:

Data Deletion: Submit a Data Deletion Request

Data may be retained where required for legal, accounting, tax, security, dispute resolution, contractual, or other legitimate business purposes.

35. Communication Consent

By submitting a travel enquiry, requesting a quotation, or providing contact information, you authorize ACE Travel Solutions to contact you regarding your enquiry and requested travel services.

Depending on your preferences and applicable law, communications may be made through:

Phone;
Email;
WhatsApp;
SMS;
Other communication channels.

You may request that promotional communications be stopped at any time.

36. Changes to These Terms

ACE Travel Solutionsmay update these Terms & Conditions from time to time.

Changes may be made to reflect:

Changes in our services;
Changes in travel regulations;
Changes in business practices;
Changes in technology;
Changes in applicable laws;
Changes in supplier requirements.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of our website or services after the updated Terms are published may constitute acceptance of the revised Terms, subject to applicable law.

37. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms or the services provided by ACE Travel Solutions shall be subject to the jurisdiction of the competent courts having jurisdiction over the place of business of ACE Travel Solutions, subject to applicable law.

38. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by applicable law.

39. Entire Agreement

These Terms & Conditions, together with the applicable quotation, booking confirmation, itinerary, cancellation policy, Privacy Policy, and other written terms specifically provided to the customer, constitute the applicable agreement relating to the relevant travel service.

Where a specific written booking confirmation contains terms that apply specifically to that booking, those booking-specific terms may take precedence over general website information.

40. Contact Us

If you have questions regarding these Terms & Conditions, your booking, quotation, cancellation, or any travel service provided by ACE Travel Solutions, please contact us.

ACE Travel Solutions

Business Address:
Gurung Busty, Near Kalimandir Road, Ward 12, Pradhan Nagar, Siliguri, West Bengal 734001, India

Email:
acetravelsolutions@gmail.com

Phone:
+91 62965 47369

Website:
https://acetravelsolutions.in

Acceptance of Terms

By using the ACE Travel Solutionswebsite, submitting a travel enquiry, requesting a quotation, making a booking, or using our travel services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

ACE Travel Solutions
Customized Travel Experiences | Northeast India & Beyond

Last Updated: 01 August 2026