Privacy Policy

Last Updated: 01 August 2026

ACE Travel Solutions ("ACE Travel Solutions", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you:

• Visit or use our website;
• Submit an enquiry or contact form;
• Request a travel quotation;
• Enquire about our tour packages;
• Submit information through Meta/Facebook Lead Ads;
• Communicate with us through phone, email, WhatsApp, social media, or other communication channels;
• Book or purchase our travel-related services; or
• Otherwise interact with ACE Travel Solutions.

By using our website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About ACE Travel Solutions

ACE Travel Solutions is a travel and tour management company based in Siliguri, West Bengal, India.

We specialize in customized travel experiences including destinations such as Sikkim, Darjeeling, Dooars, Bhutan, Assam, Arunachal Pradesh, Meghalaya and other destinations offered by us from time to time.

Business Name: ACE Travel Solutions
Registered / Office Address: Gurung Busty, Near Kalimandir Road, Ward 12, Pradhan Nagar, Siliguri, West Bengal 734001, India
Website: https://acetravelsolutions.in
Email: acetravelsolutions@gmail.com
Phone: +91 62965 47369

For privacy-related questions or requests, you may contact us using the details provided above.

2. Information We Collect

We may collect different types of information depending on how you interact with us.

2.1 Information You Provide Directly

When you contact us, request a quotation, submit an enquiry, or make a booking, we may collect:

• Full name
• Mobile / telephone number
• Email address
• City or location
• Travel destination
• Preferred travel dates
• Number of travelers
• Preferred hotel category
• Travel preferences
• Tour package preferences
• Budget information, if voluntarily provided
• Special travel requirements
• Any information included in your enquiry or message
• Booking and service-related information

You should only provide information that is reasonably necessary for us to process your travel enquiry or provide our services.

3. Information Collected Through Meta / Facebook Lead Ads

ACE Travel Solutions may use Meta advertising services, including Facebook and Instagram Lead Ads, to receive travel enquiries.

When you submit a lead form through a Meta platform, the information you voluntarily provide in that form may be shared with ACE Travel Solutionsthrough Meta's lead-generation services.

Depending on the form, this may include:

• Name
• Phone number
• Email address
• Location
• Travel destination
• Travel dates
• Number of travelers
• Other information that you voluntarily provide through the lead form

We use this information only for legitimate business purposes, including responding to your enquiry, preparing quotations, discussing travel requirements, and providing requested travel assistance.

We do not sell your Meta Lead information to third parties.

Meta may independently process information according to its own privacy policies and terms. Your interaction with Facebook, Instagram, or a Meta Lead Ad is also subject to the applicable policies and terms of Meta Platforms.

4. How We Use Your Information

We may use the personal information we collect for the following purposes:

Travel Enquiries

To:

• Respond to your enquiry;
• Contact you regarding your requested tour;
• Understand your travel requirements;
• Prepare customized itineraries;
• Provide tour quotations;
• Recommend suitable travel options.

Booking & Service Management

To:

• Process and manage bookings;
• Arrange accommodation;
• Coordinate transportation;
• Coordinate sightseeing and activities;
• Communicate booking-related information;
• Provide customer support;
• Manage changes or cancellations;
• Resolve service-related issues.

Customer Communication

We may contact you through:

• Phone calls;
• SMS;
• Email;
• WhatsApp;
• Other communication channels you provide or use to communicate with us.

Such communication may relate to your enquiry, quotation, booking, travel arrangements, customer support, or other services you have requested.

Business Operations

We may also use information to:

• Maintain customer and enquiry records;
• Manage our CRM system;
• Improve our services;
• Analyze enquiries and service performance;
• Prevent fraud, misuse, or unauthorized activity;
• Maintain security;
• Comply with applicable legal obligations.

5. Our CRM and Lead Management System

ACE Travel Solutions may use an internal or third-party customer relationship management (CRM) system to manage enquiries and customer communications.

Information submitted through our website or Meta Lead Ads may be securely transferred to our CRM system for:

• Lead management;
• Follow-up;
• Sales coordination;
• Customer communication;
• Quotation management;
• Booking management;
• Service delivery.

Access to customer information within our systems is limited to authorized personnel and service providers who require the information to perform legitimate business functions.

6. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following grounds:

• Your consent;
• Your request for travel-related services;
• Performance of a contract or steps taken before entering into a contract;
• Our legitimate business interests;
• Compliance with applicable legal or regulatory obligations.

Where we rely on consent, you may withdraw that consent by contacting us, subject to applicable legal and operational limitations.

7. Marketing Communications

If you voluntarily provide your contact information for a travel enquiry, quotation, or marketing enquiry, we may contact you regarding:

• Requested travel services;
• Tour packages;
• Customized travel options;
• Offers or promotions;
• Follow-up regarding your enquiry.

You may request that we stop sending marketing communications at any time by contacting us or using an available unsubscribe mechanism.

Please note that transactional or service-related communications may still be sent where necessary to process an enquiry or booking.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, measure advertising performance, and improve user experience.

Cookies may be used for purposes such as:

• Website functionality;
• Analytics;
• Performance measurement;
• Advertising measurement;
• Conversion tracking;
• Security;
• Understanding how visitors interact with our website.

Third-party services used on our website may also place cookies or similar technologies according to their respective policies.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

9. Advertising and Analytics

ACE Travel Solutions may use third-party advertising and analytics services, which may include services provided by:

• Meta Platforms;
• Google;
• Google Analytics;
• Google Ads;
• Google Tag Manager;
• Other analytics or advertising platforms used by us from time to time.

These services may collect or receive certain information regarding website visits, advertising interactions, conversions, or other online activity according to their respective policies and settings.

We use such services to:

• Measure advertising effectiveness;
• Understand website traffic;
• Improve marketing campaigns;
• Understand customer interests;
• Improve our website and services;
• Measure conversions.

We do not intentionally sell personal information collected through our travel enquiries or Meta Lead Ads.

10. Sharing of Personal Information

We may share personal information when reasonably necessary to provide our services or operate our business.

Depending on the circumstances, information may be shared with:

Travel Service Providers

Such as:

• Hotels;
• Resorts;
• Transportation providers;
• Drivers;
• Local travel partners;
• Tour operators;
• Activity providers;
• Other suppliers required to fulfill your travel arrangements.

Only information reasonably necessary for providing the requested service should be shared with such providers.

Technology and Service Providers

We may use third-party providers for:

• Website hosting;
• Cloud infrastructure;
• CRM;
• Database services;
• Email;
• Communication;
• Analytics;
• Advertising;
• Security;
• Payment processing;
• Technical support.

These providers may process information on our behalf where necessary to provide their services.

Legal or Regulatory Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable laws;
• Respond to lawful requests;
• Protect our legal rights;
• Prevent fraud or misuse;
• Protect the safety of our customers, employees, or business;
• Enforce our agreements.

11. We Do Not Sell Your Personal Information

ACE Travel Solutions does not sell, rent, or trade your personal information or Meta Lead Ads information to third parties for their independent marketing purposes.

We may, however, share necessary information with travel service providers and technology providers when required to respond to your enquiry, arrange your booking, provide requested services, or operate our business.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The nature of the information;
• The purpose for which it was collected;
• Whether you have an active enquiry or booking;
• Legal, accounting, tax, or regulatory requirements;
• Dispute resolution requirements;
• Security and fraud-prevention requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our internal procedures and applicable requirements.

13. Data Security

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access;
• Unauthorized disclosure;
• Loss;
• Misuse;
• Alteration;
• Destruction.

Depending on the system involved, security measures may include:

• Access controls;
• Authentication;
• Password protection;
• Encryption where appropriate;
• Secure hosting;
• Restricted administrative access;
• Monitoring and security controls.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

14. Payment Information

Where payments are processed through third-party payment providers, payment information may be handled directly by the applicable payment service provider.

ACE Travel Solutions does not intend to store full payment card information such as complete card numbers, CVV numbers, or card authentication credentials on its own systems unless specifically required and lawfully permitted.

Payment providers may process information according to their own privacy policies and security standards.

15. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, platforms, services, or social media pages.

These may include:

• Facebook;
• Instagram;
• WhatsApp;
• Google;
• Payment providers;
• Hotel or travel partners;
• Other external websites.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

16. International Data Processing

Some technology providers, hosting providers, advertising platforms, analytics providers, or travel service providers used by ACE Travel Solutions may process information outside India.

Where applicable, such processing may be subject to the laws, contractual safeguards, and privacy practices of the relevant service provider.

By submitting your information, you acknowledge that your information may be processed by service providers located in India or other countries where necessary for providing our services or operating our business.

17. Children's Privacy

Our services are intended primarily for adults and families planning travel.

We do not knowingly request or intentionally collect personal information directly from children for independent marketing purposes.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

18. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which may include:

• Requesting access to personal information we hold about you;
• Requesting correction of inaccurate information;
• Requesting deletion of information where legally applicable;
• Requesting withdrawal of consent;
• Requesting information about how your information is used;
• Objecting to certain processing activities where applicable;
• Requesting restriction of processing where applicable.

Some requests may be subject to legal, contractual, security, or operational limitations.

To exercise a privacy-related right, contact us using the details provided below.

19. Data Deletion Requests

You may request deletion of personal information that ACE Travel Solutions holds about you, subject to applicable legal and legitimate business requirements.

To request deletion of your information, please contact:

Email: acetravelsolutions@gmail.com

Please include sufficient information for us to identify your records, such as:

• Your full name;
• Phone number;
• Email address;
• Relevant enquiry or booking details;
• A clear statement requesting deletion of your personal information.

For security purposes, we may need to verify your identity before processing a deletion request.

Once your request has been verified, we will review and process it in accordance with applicable law, our data retention requirements, and legitimate business obligations.

For Meta Lead Ads-related data, you may also use our dedicated Data Deletion page:

Data Deletion: https://acetravelsolutions.in/data-deletion

20. Accuracy of Information

You are responsible for providing accurate and up-to-date information when submitting an enquiry or booking request.

If any information you have provided to us changes, you may contact us to request an update.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services;
• Changes in our technology;
• Changes in applicable laws;
• Changes in our data-processing practices;
• Changes in third-party services.

When we make changes, we may update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

22. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the way ACE Travel Solutions handles personal information, please contact us.

ACE Travel Solutions

Business Address:
Gurung Busty, Near Kalimandir Road, Ward 12, Pradhan Nagar, Siliguri, West Bengal 734001, India

Email:
acetravelsolutions@gmail.com

Phone:
+91 62965 47369

Website:
https://acetravelsolutions.in

Privacy / Data Protection Contact:
Privacy Officer, ACE Travel Solutions

23. Consent

By submitting an enquiry, contacting ACE Travel Solutions, requesting a quotation, making a booking, or voluntarily providing personal information through our website or advertising forms, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required by applicable law, we will seek the appropriate consent before processing your personal information for the relevant purpose.

ACE Travel Solutions
Customized Travel Experiences | Northeast India & Beyond

Last Updated: 01 August 2026